Any questions?
Here are some frequently asked questions from Rova Stacks users. If you have any further questions, please feel free to contact us at contact@rovabeauty.com
- Orders -
How can I place an order?
Visit our Rova Beauty website, select your Rova Stack, and customize it to your needs (shades, products). Add it to your cart and follow the steps to complete your purchase.
Can I change or cancel my order after placing it?
You can modify or cancel your order within 24 hours of purchase by contacting our customer service at the following address: contact@rovabeauty.com
How can I check the status of my order?
Once your order has been shipped, you will receive an email with a tracking link. You can also check the status directly in your customer account.
- Deliveries and Returns -
What are the delivery times?
We deliver your products in 5 to 7 working days . Delivery times may vary depending on your location.
Do you ship internationally?
Yes, our delivery is free worldwide.
Can I return a product if the shade doesn't suit me?
Yes, at Rova Beauty we offer a 30-day guarantee. If your concealer or corrector shade is not right, you can request a free exchange. Contact our customer service team with your order number and a photo to initiate the process.
What are the return costs?
Return shipping costs are our responsibility under the color satisfaction guarantee. For any other reason, return shipping costs will be your responsibility.
What should I do if my order arrives damaged?
If you receive a damaged product, please contact us within 48 hours of receipt with a photo of the product and packaging so we can find a solution quickly.
- Products -
What are the characteristics of Rova Beauty products?
Our products are:
- Clean , without harmful ingredients.
- Vegan and not tested on animals.
- Easy to transport thanks to their compact size.
How to choose the right shade?
Use our shade quiz available on the website. If you already use another product (foundation, concealer), refer to our quiz to find the perfect match.
What is the lifespan of Rova Stack products?
A Rova Stack can last up to 3 months with daily use. But may vary depending on your usage.
Are your products suitable for sensitive skin?
Absolutely! Our formulas are designed to suit all skin types, including sensitive skin.
How do I clean the included sponge?
Wash the sponge in warm water with mild soap after each use or at least once a week to ensure a clean and hygienic application.
Can I buy refills for my Rova Stack?
Yes, refills for each floor are available for purchase directly on our website.
What is the composition of ROVA products?
Our formulas have been tested and approved by specialists. Here is our INCI list.
Blush (Lips/Blush):
Tridecyl Trimellitate, Isononyl Isononanoate, Cetyl Ethylhexanoate, Polyglyceryl-2 Isostearate/Dimer Dilinoleate Copolymer, Simmondsia Chinensis (Jojoba) Seed Oil, Hydrogenated Polydecene, Diisostearyl Malate, Polyethylene, Synthetic Wax, Microcrystalline Wax, Caprylyl Methicone, VP/Hexadecene Copolymer, Hydrogenated Castor Oil Dimer Dilinoleate, Tocopheryl Acetate, CI 77891 (Titanium Dioxide), CI 77499, CI 77491, CI 77492 (Iron Oxides), CI 15850, CI 15985, CI 16035, CI 42090.
Corrector (Anti-dark circles):
Ethylhexyl Palmitate, Tridecyl Trimellitate, Petrolatum, Microcrystalline Wax, Synthetic Wax, Octyldodecanol, Paraffinum Liquidum, Caprylic/Capric Triglyceride, Kaolin, Diisostearyl Malate, Cyclopentasiloxane, Isononyl Isononanoate, Bis-Diglyceryl Polyacyladipate-2, Tocopheryl Acetate, Methicone, Propylparaben, CI 77891 (Titanium Dioxide), CI 77492, CI 77499, CI 77491.
Mattifying powder:
Talc, Mica, Kaolin, Titanium Dioxide, Isononyl Isononanoate, Magnesium Stearate, Silica, Dibutyl Lauroyl Glutamide, Hydrogenated Polyisobutene, Ethylhexyl Palmitate, Octyldodecyl Stearoyl Stearate, Dimethicone, Cyclopentasiloxane, Caprylyl Methicone, Tocopheryl Acetate, Chlorphenesin, Methylparaben, CI 77499, CI 77491.
Tanning:
Mica, Silica, Talc, Dimethicone, Octyldodecyl Stearoyl Stearate, Caprylic/Capric Triglyceride, Magnesium Stearate, Methyl Methacrylate Crosspolymer, Triethoxycaprylylsilane, Methicone, Perfluorohexylethyl Triethoxysilane, Chlorphenesin, Methylparaben, CI 77492, CI 77491, CI 77499, CI 15850, CI 15985, CI 77891 (Titanium Dioxide).
Highlighter:
Dimethicone, Magnesium Stearate, Isododecane, Methyl Methacrylate Crosspolymer, Isononyl Isononanoate, Trimethylsiloxysilicate, Mica, Boron Nitride, Cyclopentasiloxane, Triethoxycaprylylsilane, Calcium Aluminum Borosilicate, Synthetic Fluorphlogopite, Tin Oxide, Chlorphenesin, Methylparaben, CI 77891 (Titanium Dioxide), CI 77492, CI 77491, CI 77499.
Didn't find your answer?
Do not hesitate to contact us at contact@rovabeauty.com or via the contact form.

