Refund policy

Refund Policy

Last updated: 17 September 2026

This policy applies to all orders placed on shop-rovabeauty.com.

Our 90-Day Money-Back Guarantee

If you're not happy with your Rova Retinal Serum for any reason, you can request a full refund within 90 days of the date your order was delivered.

  • The guarantee only covers unused products.
  • You don't need to give a reason, although your feedback helps us improve.
  • The 90 days start on the delivery date shown in your tracking.
  • The guarantee applies to orders placed directly on shop-rovabeauty.com. Products bought from other sellers or marketplaces are not covered.
  • Requests made more than 90 days after delivery can't be accepted.

How to request a refund

  1. Email contact@rovabeauty.com within 90 days of delivery. Include your order number and the email address used at checkout.
  2. We'll reply within 24 hours (Monday to Friday) with your return reference and instructions.
  3. Send the bottle(s) back, unopened and unused, to the return address provided by email, with your return reference inside the parcel. We recommend a tracked service and keeping your proof of postage.
  4. Once your return arrives, we'll confirm by email and issue your refund.

Please don't send anything back before contacting us. Parcels without a return reference can't be matched to an order.

Return shipping costs

  • Returns under the 90-day guarantee: you are responsible for the cost of return postage. We recommend a tracked service, as we can't refund parcels that don't reach us.

Refund amount and timing

  • You'll be refunded the full amount you paid for the returned product(s). Standard delivery is free, so there is nothing to deduct, and we never charge restocking fees.
  • Multi-bottle offers (for example Buy 1, Get 1 Free): to receive a full refund of what you paid, please return all bottles from the offer, including the free one.
  • Refunds are issued to your original payment method within 5 business days of your return arriving.
  • Your bank or payment provider may then take a further 5–10 business days to show the refund on your statement.
  • You'll receive an email confirmation as soon as the refund has been issued.

Damaged, faulty or incorrect items

If your order arrives damaged, leaking, faulty, or isn't what you ordered, email contact@rovabeauty.com as soon as possible after delivery with your order number and a photo. We'll send a free replacement or refund you in full, whichever you prefer. You don't need to send the item back.

Cancelling an order

  • Before dispatch: email us as soon as possible and we'll cancel your order and refund you in full. Orders are usually processed within 1–3 business days, so please get in touch quickly.
  • After dispatch: a parcel can't be stopped or redirected once it has left our fulfilment centre. You remain covered by the 90-day guarantee once it arrives.

Subscriptions

If you've chosen a subscription, you can pause or cancel it at any time before your next renewal date, either from the "Manage subscription" link in our menu or by emailing us. Renewal orders that have already been dispatched follow this same policy.

Orders that don't arrive

If your parcel is lost or significantly delayed, you're entitled to a free replacement or a full refund. Please see our Shipping Policy for details.

Your statutory rights

This guarantee is offered in addition to your statutory rights as a consumer, which are not affected by this policy.

Contact us

If there's a problem with your order, please contact us first and we'll put it right quickly.

Email: contact@rovabeauty.com Hours: Monday to Friday, 8am to 8pm. We aim to reply within 24 hours.