Shipping Policy

Last updated: 17 September 2026

This policy applies to all orders placed on shop-rovabeauty.com.

Where we ship to

We currently deliver to the United Kingdom, the United States, Canada, Australia, New Zealand, Ireland and the European Union.

If your country isn't available at checkout, we can't deliver there yet.

Shipping fees

Standard tracked delivery is free on every order, with no minimum spend.

Processing time

Orders are processed within 24-48 hours, Monday to Friday. You'll receive an order confirmation email straight away, then a dispatch email with your tracking number as soon as your parcel leaves our fulfilment centre.

Estimated delivery times

Estimated delivery time: 4-7 business days. These are estimates, not guarantees: customs checks, peak periods and carrier disruption can occasionally cause delays.

Tracking your order

Every order is sent with tracking. You can follow your parcel at any time at with the tracking section in the shop, using your order number or tracking number.

It can take 2–5 business days after your dispatch email for the first tracking update to appear. This is normal for international parcels.

Customs, duties and taxes

All applicable import duties and taxes are included in the price you pay at checkout. There is nothing extra to pay on delivery.

Address changes

Please check your delivery address carefully before you order. If you need to change it, email contact@rovabeauty.com within 12 hours of placing your order. Once an order has been dispatched, the address can't be changed.

If a parcel comes back to us because the address was incomplete or it wasn't collected, we'll contact you to arrange a new delivery or a refund.

Multiple parcels

Orders containing more than one bottle may occasionally be sent in separate parcels. Each parcel has its own tracking number.

Delayed, lost or damaged parcels

• If your tracking hasn't updated for 15 business days, or your order hasn't arrived within 20 days of your order date, email us. We'll investigate with the carrier and offer you a free replacement or a full refund, whichever you prefer.
• If your tracking shows "delivered" but you haven't received your parcel, please check with neighbours and any safe place, then email us and we'll open an investigation with the carrier.
• If your order arrives damaged or leaking, email us your order number and a photo. We'll send a free replacement if you can't use the product. You don't need to send the item back.

For returns and refunds, please see our Refund Policy.

Contact us

Email: contact@rovabeauty.com Hours: Monday to Friday, 8am to 8pm. We aim to reply within 24 hours.